Contact Support
First report the issue through the official Trimkart support email, telephone or WhatsApp channel.
Complaint Resolution
Grievance Redressal
Use this process when you need to report a serious concern or escalate an issue that has not been resolved through regular Trimkart support.
Provide Reference Details
Include your registered mobile number and the relevant booking, payment, salon, employee or partner reference.
Internal Review
Trimkart reviews available account records, system logs, payment references and relevant communications.
Resolution or Escalation
You will receive a response, request for additional information or an explanation of the available resolution.
Reportable Matters
What you can report
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Account access or account restriction
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Booking, cancellation or platform fee issue
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Privacy, personal information or account deletion
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Salon, employee or business partner conduct
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Referral, wallet or compensation record
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Incorrect information or unauthorised activity
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Technical, notification or application issue
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An unresolved complaint previously reported to support
Submit a Grievance
Grievance Officer
Send a detailed email with the subject “Trimkart Grievance — Your Issue”. Include all relevant references and previous support communication.
Trimkart Private Limited
Attention: Grievance Officer
sonaprasad@trimkartworld.com
+91 80102 82688
Information required for review
Providing complete information helps Trimkart locate records and review your complaint accurately.
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Full name and registered mobile number
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Your Trimkart account role
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Booking, payment, salon or partner reference
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Date and approximate time of the issue
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A clear description of what happened
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Screenshots without sensitive payment credentials
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Previous support reference, if available
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The resolution you are requesting
Protect your credentials
Never include your OTP, account password, UPI PIN, ATM PIN, CVV or complete card details in a grievance or screenshot.
Need regular customer support?
For general questions or first-time complaints, contact the regular Trimkart support team before using the grievance escalation process.
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