Refund and Cancellation Policy

Trimkart may collect an applicable customer platform fee to process and manage a booking through the Trimkart platform.

The salon service amount is paid directly to the salon. Trimkart does not normally collect or control the salon service payment.

Any tax displayed by Trimkart applies only to the Trimkart platform fee unless the payment summary clearly states otherwise.

A customer may cancel a booking through the Trimkart application while cancellation is available for that booking status.

The applicable platform fee is generally non-refundable after a booking has been confirmed because platform processing and booking services have already been provided.

Cancellation does not automatically create a refund. Refund eligibility is evaluated according to the payment status, booking status and reason for cancellation.

If an accepted booking cannot be provided because the salon or assigned employee becomes unavailable, the customer may be offered another available option or an eligible platform fee refund.

The customer should not be charged a salon service amount by Trimkart because that payment is made directly to the salon.

A pending booking may be cancelled automatically if it is not accepted within the configured response period.

Where a customer platform fee was successfully collected for a booking that was automatically cancelled without customer fault, Trimkart may review the transaction for an eligible refund.

Customers should arrive at the salon at the confirmed time. A limited arrival grace period may be provided as displayed in the application.

If the customer does not arrive within the permitted period, the booking may be marked as a no-show or cancelled.

The Trimkart platform fee is normally non-refundable in a customer no-show case.

If a payment is deducted more than once for the same Trimkart platform fee, contact Trimkart support with the booking code and payment reference.

A payment shown as pending or failed may take time to be reversed by the bank, UPI provider or payment gateway.

Eligible duplicate payments confirmed through payment records will be processed for reversal or refund.

Refunds relating to the salon service amount must be requested directly from the salon because the service payment is made directly to that salon.

Trimkart may assist with communication or records where appropriate, but Trimkart does not guarantee a refund of money collected directly by a salon.

Approved refunds are normally returned to the original payment method used for the Trimkart platform fee.

The time required for the refunded amount to appear depends on the payment gateway, bank, card network or UPI provider.

Trimkart cannot control additional processing time taken by an external financial institution.

Trimkart may reject a refund request containing false information, altered payment evidence, repeated misuse or suspected fraudulent activity.

Accounts involved in payment abuse, false disputes or manipulation of bookings may be restricted or suspended.

Trimkart may update this policy when payment practices, booking rules or applicable requirements change.

The policy applicable at the time of the relevant transaction will generally be used when reviewing a request.