Terms and Conditions

By accessing or using the Trimkart website, mobile applications or related services, you agree to these Terms and Conditions and the applicable Trimkart policies.

If you do not agree with these terms, you should not create an account or use Trimkart services.

Trimkart provides technology that connects customers, salons, salon employees and authorised business partners.

Trimkart helps users discover salons, view available services, select time slots, manage bookings and access role-specific operational tools.

Unless specifically stated otherwise, Trimkart does not itself provide salon or grooming services. The selected salon is responsible for delivering the booked service.

You must provide accurate and current information while registering or completing an onboarding application.

You are responsible for protecting your mobile device, OTP, password and account access. You must not share authentication credentials with another person.

Trimkart may suspend, hold or restrict an account where information is false, verification is incomplete, platform fees remain unpaid, suspicious activity is detected or these terms are violated.

Customers may select a salon, service, available employee, date and time subject to live availability.

A booking is not fully confirmed until the required booking steps and applicable platform fee payment are completed.

Customers should arrive on time and provide the secure service PIN only to the assigned employee when physically present at the salon.

Availability, service duration and employee assignment may change because of operational conditions at the salon.

Trimkart may charge a customer platform fee as clearly displayed before payment. Applicable taxes on the Trimkart platform fee will be displayed separately or included as stated in the payment summary.

The salon service amount is payable directly to the salon through a payment method supported by that salon. Trimkart is not responsible for disputes relating solely to a direct salon service payment.

Users must never share their UPI PIN, ATM PIN, OTP or complete card credentials with Trimkart representatives, salons or business partners.

Cancellation and refund eligibility depends on the booking status, payment status, applicable policy and the reason for cancellation.

A platform fee may be non-refundable after booking confirmation, except where a refund is required because of an eligible technical failure, duplicate payment or another approved circumstance.

Repeated customer no-shows, employee booking misses or misuse of the booking system may result in account restrictions.

Salon owners must provide correct business, identity, location, working-hour, service, employee and pricing information.

Salons are responsible for service quality, hygiene, employee conduct, legal registrations, direct customer payments and compliance with applicable requirements.

Salon owners must keep service prices, availability, employee shifts and operational information updated.

Applicable vendor platform fees must be paid within the displayed due period. Continued non-payment may result in the salon and associated employee access being placed on hold.

Employees may access only the salon and booking information required to perform their assigned work.

Employees must not misuse customer information, copy private data or contact customers for an unauthorised purpose.

Employees should respond to assigned bookings, use the service PIN process correctly and maintain accurate service and walk-in records.

Business partners must complete the required verification and receive approval before accessing partner features.

Partners must submit accurate salon onboarding information and must not make false promises about income, guaranteed returns, approval or business results.

Targets, levels, compensation and recurring income are governed by the active policies configured by Trimkart. Participation does not guarantee income.

You must not create false accounts, submit fraudulent documents, manipulate bookings, misuse referral systems, bypass payments, access another person’s account or interfere with platform security.

You must not scrape, copy, reverse engineer, resell or commercially misuse Trimkart systems, content or data without written authorisation.

Harassment, unlawful conduct, misleading representations and misuse of customer or salon information are prohibited.

Trimkart branding, logos, software, website design, application interfaces, written content and platform materials belong to Trimkart Private Limited or their respective licensed owners.

Users retain responsibility for content they upload and grant Trimkart permission to process and display that content only as reasonably required to operate the platform.

Reviews should reflect genuine experiences and must not contain unlawful, abusive, misleading or private information.

Trimkart may moderate or remove content that violates platform policies, creates a safety risk or appears fraudulent.

Trimkart aims to provide reliable services but does not guarantee uninterrupted operation, permanent availability of every feature or error-free third-party services.

Features may be changed, suspended or updated for maintenance, security, legal or operational reasons.

To the extent permitted by applicable law, Trimkart is not responsible for indirect losses, unauthorised user conduct, salon service quality, direct salon payment disputes, device failure or third-party service interruptions.

Nothing in these terms excludes responsibilities that cannot lawfully be excluded.

Trimkart may warn, restrict, hold, suspend or terminate an account for policy violations, fraud, safety concerns, unpaid applicable fees or unlawful activity.

Users may request account deletion subject to identity verification, record-retention requirements and resolution of pending obligations.

Trimkart may update these terms when services, business practices or applicable requirements change.

The updated terms will be published on this page with a revised effective date. Continued use after an update may constitute acceptance of the revised terms.